Nicholas John Stoop, trading as Warwick Risk Management, has FCA temporary permission to continue performing regulated claims management activities. Warwick Risk Management’s temporary permission is recorded on the website https://register.fca.org.uk/ under the Firm Reference Number: 835571
We treat complaints very seriously. Should you have any complaint then please contact us by email (info@warwickriskmanagement.com) or by post at 42a Gunter Grove, London SW10 0UJ or by telephone: 0207 602 6901. We shall acknowledge receipt within 5 business days giving the name or job title of the individual handling the complaint together with the details of our internal complaints handling procedures. We will within 8 weeks send you either a final response or a response which explains that we are still not in a position to make a final response giving your reasons for the further delay and indicating when we expect to be able to provide a final response. If you are not happy with the final response or if we have not responded within 8 weeks you have a right to complain to the Financial Ombudsman Service as follows:
- Phone them on 0800 023 4567 (they are open 8am to 8pm Monday to Friday and 9am – 1pm Saturdays)
- Complete their online form at https://help.financial-ombudsman.org.uk/cmc
- Download and complete their complaint form which can be found on the following web-page:
Email it to them at complaint.info@financial-ombudsman.org.uk. Alternatively, you may post it to the Financial Ombudsman at the following address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR